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Toll Free: +1-888-559-PART (7278)
International: +1-718-709-PART (7278)
24/7 Texting/SMS: +1-347-746-1765

Order Information

How Do I Place an Order?

We would love to hear your voice!

Give us a call Toll Free: +1-888-559-PART (7278)
International: +1-718-709-PART (7278)
24/7 Texting/SMS: +1-347-746-1765

Customer Service:

E-mail: customerservice@infraredsaunaparts.com
Monday - Friday: 7am - 7pm (PST)
Saturday: Closed
Sunday: Closed

General inquiries:

E-mail: info@infraredsaunaparts.com
Monday - Friday: 7am - 7pm (PST)
Saturday:Saturday: 10am - 4pm (PST)
Sunday: Closed

Billing:

E-mail: billing@infraredsaunaparts.com
Monday - Friday: 9am - 5pm (PST)
Saturday: Closed
Sunday: Closed

Shipping:

E-mail: shipping@infraredsaunaparts.com
Monday - Friday: 9am - 5pm (PST)
Saturday: Closed
Sunday: Closed

Which Payment Methods Do You Accept?

Credit Cards

We accept VISA, MasterCard and Discover. Your credit card is charged only at the time of the actual shipment of item(s). However, there might be a temporary hold on the funds until the time of actual shipment. If paying by Debit or Check Card, the funds are authorized as soon as the order is placed, which may affect the availability of funds in the account

Please provide the correct billing information for the card being used. Billing information includes name, address and phone number of the card owner, as recorded by the bank or card issuer. If using a shipping address that is different then the billing address, please provide a phone number for the shipping address.

Checks / COD

We do not accept Checks or COD orders, sorry

How Can I Verify An Order?

Some orders might be subject to our verification procedure before we can process it. For your protection from credit card fraud or identity theft, we may ask you to verify that you are the card owner, or that the order and the ship-to information area valid. If your order requires a verification, you will be notified by email within one business day.

What Is Your Sales Tax Policy?

Local sales tax applies to residents of California. We do not accept resale or tax-exempt status on online orders. If you wish to apply a tax-exempt form to your order, please place your order by phone, email or fax.

International orders are subject to tax, duty and import fees. See International Orders.