Any products offering a mail-in rebate are non-returnable to InfraredSaunaParts once the rebate has been filed. customer’s have up to 90 days to file their rebate. Be sure that the product is functional and that you intend to keep the product before sending in your rebate. All rebates need to be fully completed with the original invoice attached when submitting the rebate. Rebates must be submitted by mailing in all of the required documents. This is to verify that the correct equipment is purchased within the valid rebate promotional dates.
Once your rebate has been submitted and received, your original paperwork will not be returned to you. It is always a good idea to keep a copy for your reference should there be any questions regarding your rebate submission. It is very important that you keep a copy of your rebate documents in the case that your rebate submission gets lost in the mail. You will need this information to have your rebate processed.
Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount. Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable InfraredSaunaParts return policy period.
If an individual Combo, Bundle or Kit item is returned for a refund, the original discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.
If we no longer carry an item that is sent in for replacement, the item will be sent to our Back-Order Purchase Department. You will be notified via email of two options:
1) InfraredSaunaParts can send you a comparable replacement item, or
2) InfraredSaunaParts can issue you a refund at the purchased price that is stated on your original invoice at the time of the purchase.
A product that clearly states “May be returned for replacement only” are items that are non-refundable and can be returned for a replacement or exchange only; within 14 days of the delivery date. These items must have an RMA number attached to the return package if replacement is needed. customer’s are responsible for any shipping/handling costs under any circumstance. InfraredSaunaParts needs to be notified of any returns prior to the shipment of the package by any method listed in our “Contacts” page.
For any further questions please contact our Customer Service department by any method listed on our “Contact Us” page.