Warranty

 

 

General:


InfraredSaunaParts stand behind every single one of their products by warranting each product to be free of defects in material and workmanship under a normal use and service. The length of the Warranty Period may be determined by referring to the warranty period chart. (insert link)
This warranty covers products manufactured by InfraredSaunaParts and sold under the trade name InfraredSaunaParts.

  • The warranty period commences on the invoice date/sales transaction and is not transferable (unless extended
    warranty is purchased).
  • Failure to provide the invoice number on the warranty claim will cause the warranty period to begin on the day the item was ordered.
  • A complete warranty claim should accompany all parts submitted to InfraredSaunaParts for warranty consideration.
  • The claim should contain all required information. Lack of proper information will result in denial of a warranty claim.
  • Claims must be submitted no later than 30 days after the part is removed from the infrared sauna unit.
  • Shipping for products submitted to InfraredSaunaParts for warranty consideration must be prepaid.
  • Repaired or replaced InfraredSaunaParts will be returned, shipping and handling charges will be billed to the
    customer. No charge will be made for labor or material in effecting such repairs.
  • Excluded from warranty coverage are acts of nature, such as electrical storms, floods, fire, etc., acts of war and
    terrorism, criminal acts, and other customer damage and negligence
  • Extended warranty is purchased
  • InfraredSaunaParts requires the examination of ALL products or parts to confirm their material failure and/or failure of workmanship.
  • Deductible applies for all warranty claims on annual based [shipping/handling is not included]

 

In the sole judgment of InfraredSaunaParts, this warranty does not apply if:

  • the product has been subject to accident, faulty repair, improper adjustment, installation, lubrication, or wiring, neglect, misuse; or is caused by failure of a part not manufactured by InfraredSaunaParts.
  • if any InfraredSaunaParts product is used for a purpose for which it is not designed, and/or altered in any way, that adversely affects its performance and/or reliability.
  • THIS WARRANTY DOES NOT APPLY TO LOSS OF EQUIPMENT, LOSS OF TIME, INCONVENIENCE, OR OTHER INCIDENTAL OR CONSEQUNETAL DAMAGES. INFRAREDSAUNAPARTS SHALL NOT BE LIABLE FOR INCIDENTS OR CONSEQUENTIAL DAMAGES arising out of or from the use of InfraredSaunaParts products by the customer.

 

The obligation of InfraredSaunaParts under this warranty is limited to making good by repair or replacement, as InfraredSaunaParts deems most appropriate.
This warranty does not apply to products or parts where adjustments will correct the alleged defect. InfraredSaunaParts
neither assumes nor authorizes any other person to assume on its behalf any other warranty or liabilities in connection with
InfraredSaunaParts products.

InfraredSaunaParts stand behind every single one of their products by warranting each product to be free of defects in material and workmanship under a normal use and service. The length of the Warranty Period may be determined by referring to the warranty period chart listed below.
This warranty cover products manufactured by InfraredSaunaParts and sold under the trade name InfraredSaunaParts. The warranty period commences on the invoice date/sales transaction and is not transferable (unless extended warranty is purchased). Failure to provide the invoice number on the warranty claim will cause the warranty period to begin on the day the item was ordered.

A complete warranty claim should accompany all parts submitted to InfraredSaunaParts for warranty consideration. The claim should contain all required information. Lack of proper information will result in denial of a warranty claim. Claims must be submitted no later than 30 days after the part is removed from the infrared sauna unit.

This warranty does not apply if, in sole judgment of InfraredSaunaParts, the product has been subject to accident, faulty repair, improper adjustment, installation, lubrication, or wiring, neglect, misuse; or is caused by failure of a part not manufactured by InfraredSaunaParts. This warranty shall not apply if any InfraredSaunaParts product is used for a purpose for which it is not designed, and/or altered in any way, that adversely affects its performance and/or reliability. InfraredSaunaParts requires the examination of ALL products or parts to confirm their material failure and/or failure of workmanship. Shipping for products submitted to InfraredSaunaParts for warranty consideration must be prepaid. Repaired or replaced InfraredSaunaParts will be returned, shipping and handling charges will be billed to the customer. No charge will be made for labor or material in effecting such repairs.

Product

Warranty Length for Residential Use

Warranty Length for Commercial Use

Accessories

1 year

6 months

Adapters/Transformers

1 year

6 months

Audio Entertainment

1 year

6 months

Breakers

30 days

30 days

Chromotherapy

1 year

6 months

Complete Control Power Box

5 years

3 years

Complete Control Power Box with Control Panel

5 years

3 years

DIY Infrared Sauna Kits - Heaters

10 years

5 years

DIY Infrared Sauna Kits - Electrical

5 years

3 years

Fans

90 days

90 days

Fuses

30 days

30 days

Hardware

6 months

6 months

Infrared Sauna Heaters

10 years

5 years

Ionizers

1 year

6 months

Junction Terminal Blocks

6 months

6 months

Lights/Lamps/Switches

6 months

6 months

Power Boards

1 year

6 months

Power Supply

1 year

6 months

Rain Covers

1 year

6 months

Relays/ Solid Relays

30 days

30 days

Remote Controls

1 year

6 months

Touch Pads/ Controls Panels/ Circuit Boards

1 year

6 months

Wiring Connectors Harness

30 days

30 days

Wood Parts

1 year

6 months

 

To file a warranty claim, please 

Register here

to begin your process