We are here to help if your SaunaGen infrared sauna has any issue. We can guarantee a flawless sauna repairing experience ever. Our team members are professional and have backgrounds in repairing SaunaGen saunas. We ensure the best possible solution for your sauna.
If your product stays within our warranty policy, you will get the service accordingly. You can check the warranty policy anytime. Additional repairing cost depends on the model and the kind of unit you have installed. We have several teams for different models. We stock original parts especially for repairing purposes, and they are currently available for all the models.
Some parts that need repair are generic, whilst other ones are brand-specific. The model of SaunaGen sauna will have a significant impact on what parts are best to use for major and minor fixes. If you don’t know what make and model you’ve got, please submit images so that we can deduct them for you.
Fill out the form and we will respond with a guaranteed solution for your infrared sauna problems.
Problems | Explanations | Solutions |
Power indicator light not on | Power cord is not plug-in | Check for power to the outlet. |
Function indicator light not on | The corresponding indicator light is broken or burned out | Repair or replace the control panel. |
Infrared Heater will not heat up | The heater is broken | Replace with a new heater of the same specifications. |
Sauna room not maintaining correct temperature | Problem with heater. | See Item #3. |
Peculiar burning smell | Circuit problems (broken component, short circuit, failure of controlling system) causing the burning of some component in the electrical system. | Unplug sauna, check the voltage. |
The light not working | The light bulb is burned out. | Replace light bulb. |
No sound or poor sound from speakers | The speaker is broken or speaker is loose | Check speaker wire. |