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Crystal Infrared Sauna repair service and replacement parts

Family sauna
Family sauna
Series

Crystal Infrared Sauna Repair

We are here to help if your Crystal infrared sauna has any issue. We can guarantee a flawless sauna repairing experience ever. Our team members are professional and have backgrounds in repairing Crystal saunas. We ensure the best possible solution for your sauna.

If your product stays within our warranty policy, you will get the service accordingly. You can check the warranty policy anytime. Additional repairing cost depends on the model and the kind of unit you have installed. We have several teams for different models. We stock original parts especially for repairing purposes, and they are currently available for all the models.

Some parts that need repair are generic, whilst other ones are brand-specific. The model of Crystal sauna will have a significant impact on what parts are best to use for major and minor fixes. If you don’t know what make and model you’ve got, please submit images so that we can deduct them for you.

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Fill out the form and we will respond with a guaranteed solution for your infrared sauna problems.

Crystal Infrared Sauna Replacement parts

CIRCUIT BOARD WITH FACE PLATE CRYSTAL SAUNA AND ALL WIRING

Crystal Infrared Sauna Troubleshooting

Crystal Infrared Sauna Troubleshooting Guide:

THE SAUNA DOESN'T POWER ON

  • Make sure the power cord is securely connected to the power socket and the control box (on top of the sauna).
  • Make sure the breaker did not turn off.
  • Make sure the control panel white ribbon wire is securely connected.
  • Make sure the power socket is working by trying a different device on the same socket.

LIGHT IS NOT WORKING

  • Replace the light bulb.

COLOR THERAPY LIGHT DOES NOT WORK

  • Make sure the battery is inserted correctly.
  • Make sure to point the remote directly at the remote receiver (small rounded tip next to the color lights).
  • Try a new battery.

ALL HEATERS ARE NOT WORKING

  • Make sure to connect the heaters plugs are connected securely to the control box (on top of the sauna).
  • Make sure the sauna is connected to the recommended power supply.
  • Make sure the heat sensor is connected securely.

ONE OR FEW HEATERS ARE NOT WORKING

  • Make sure to connect the heaters plugs are connected securely to the control box (on top of the sauna).
  • Make sure to connect the heaters plugs under the bench are connected securely.
  • Floor heater and under bench heater are not as hot as other heaters (by design).
  • Make sure the plug behind the heater is connected (you would need to unscrew the heater).

CONTROL PANEL DISPLAY IS UNUSUAL

  • If the control panel temperature display is over 150 or 230, make sure to connect the heat sensor securely.
  • If the control panel time display is -- (two dashes), the sauna is on continues working mode. Press the timer button to return to timed working mode.

CD PLAYER IS NOT WORKING

  • If the CD refuses to play, try a different CD. Copied or burned CDs must be finalized.
  • If the radio has a bad reception, extend the antenna outside the sauna roof.
  • If the USB cannot read an MP3 player, use an Aux-In plug and play the music from the MP3 player.