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Mike did an excellent job walking me through what was needed for my sauna. I had lots of questions and he answered them swiftly and accurately. He was extremely knowledgeable and professional. I am 100% satisfied and if I am ever in need of parts and service I will be looking for and asking for Mike!! Guy deserves to get paid well for what he does; exactly what you look for when you hire someone. 10 out of 10! Give Mike a promotion and raise!!

Great staff and techs, overall a great experience with the purchase.

Wasted some money on having a tech come over to diagnose my sauna when InfraredSaunaParts offers free diagnostics with every purchase. Definitely call these guys before doing anything with your sauna.

Very easy to order on the website, I made sure to call in and talk to someone just to be sure that I am ordering the correct parts. Very pleasant customer service.

These guys give you a core value towards your purchase for recycling your old parts with them. That’s A+ in my book!

Super fast shipping!

This is a review as regards to their warranty. I was burned before by the manufacturing company of my sauna when it comes to warranty so I was pretty hesitant to buy parts that guaranteed warranty for a certain amount of years. But here I am, 3 years later, processing a warranty claim with no problem.

Did not know what was going on with my sauna. Called and a sales rep named Mike helped me out with my sauna. These guys are very professional and knowledgeable. Had me back and running in no time.

Great company.

Ordered the wrong parts, had no trouble returning it. The company credited me the wrong item value towards my new purchase. Thankfully there were no restocking fees if you re-order. Happy with overall experience.